TrendIQ Privacy Policy
Effective Date: September 19, 2025
At TrendIQ, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, application, and services (collectively, the "Service").
By accessing or using TrendIQ, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect the following types of personal and technical information:
Personal Information:
- Name
- Email address
- Payment-related information (processed via Stripe)
Usage Data:
- Pages and tools accessed
- Click activity and interaction with features
- Device type, browser, operating system
- IP address and general location (country/city level)
Chart Image Uploads:
- Users may upload chart screenshots to receive AI analysis
- These uploads are stored securely and may be used to improve the accuracy of our AI models and enhance the experience for future users
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain the Service
- To process payments and manage subscriptions (via Stripe)
- To personalize user experience
- To analyze and improve chart-reading accuracy using uploaded images
- To monitor and improve the platform’s performance and reliability
- To analyze user behavior using Google Analytics
- To send service-related communications (e.g., confirmations, updates)
- To send occasional marketing communications (you will have the ability to opt out)
3. Payment Processing
We do not store your full credit card information. All payment transactions are processed securely through Stripe, a PCI-compliant payment processor. For more details, you can review Stripe’s Privacy Policy.
4. Analytics and Tracking Technologies
We use Google Analytics to understand how users interact with our site. Google Analytics collects non-personal information such as your browser type, referral source, time spent on pages, and device information.
You can opt out of Google Analytics tracking using tools like the Google Analytics Opt-Out Browser Add-on.
5. Sharing Your Information
We do not sell your personal data.
We may share your information only with trusted third parties when necessary to:
- Process payments (Stripe)
- Perform analytics (Google Analytics)
- Improve AI models (using chart image uploads in anonymized form)
- Comply with legal obligations or law enforcement requests
6. Email Communications
We may contact you with service updates, account notices, or important platform changes.
In the future, we may also send occasional marketing or promotional emails. If we do, you’ll be able to unsubscribe at any time by clicking the unsubscribe link in the email or contacting us directly.
7. Data Retention
- We retain your account data (such as name and email) for as long as your account is active.
- Chart images uploaded for analysis may be retained securely for future AI training and accuracy improvement unless you request deletion.
- If you delete your account, your personal data will be permanently deleted within 30 days, except where required by law to retain it longer.
8. Account Deletion & User Rights
You have the right to:
- Request access to the personal data we hold about you
- Correct any inaccurate data
- Request deletion of your account and uploaded data
9. Data Security
We take reasonable steps to protect your personal information and uploaded files against unauthorized access, use, or disclosure.
This includes encryption, secure storage, and strict access control.
However, no system can be 100% secure, and you use TrendIQ at your own risk.
10. Children’s Privacy
TrendIQ is intended for users 18 years or older. We do not knowingly collect personal data from anyone under 18.
If we become aware that a minor has submitted information, we will delete it immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top.
If any material changes are made, we will notify users via email or in-app notification.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: support@trendiq.net